Refund policy
At BetterYears, your satisfaction matters to us.
That’s why we offer a 30-Day Feel Better Guarantee.
Returns Window
You may request a return within 30 days of receiving your order.
Eligibility
To be eligible for a return, items should be:
- Unused or gently used where appropriate
- In original packaging where possible
- Returned with proof of purchase
Non-Returnable Items
For hygiene or safety reasons, certain personal-use items may not be eligible once opened or used.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
Please email:
Include:
- Your order number
- Reason for return
- Photos (if item arrived damaged or incorrect)
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at betteryearsco@gmail.com.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, contact us right away and we’ll make it right.